At Exzellent Profis Institute, we strive to provide high-quality training programs and services. Please review our refund and return policy carefully before enrolling in any of our courses or purchasing related services.
Training and Seminar Registrations
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All registrations for training courses, workshops, seminars, and webinars are final and non-refundable.
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We encourage all participants to review course details and consult with our team before confirming any enrollment.
Inability to Attend
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If you are unable to attend a registered course, you may request:
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Transfer to a Future Session : Subject to availability, you may defer your attendance to a similar upcoming session.
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Seat Replacement : You may nominate a substitute participant to attend in your place, subject to approval.
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Requests for transfer or substitution must be made at least 5 days prior to the course start date.
Cancellation by Exzellent Profis Institute (EPI)
In the unlikely event that a course is canceled by us, participants will be offered:
- A full refund, or
- An option to transfer enrollment to another session at no additional cost.
Down Payments and Deposits
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Any down payments, booking fees, or deposits made for training programs are non-refundable, even in cases of participant withdrawal or changes in personal circumstances.
Refund Requests and Processing
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Refunds (where eligible) will be processed within 30 to 45 business days after approval.
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Refunds will be issued through the original payment method unless otherwise agreed.
Product Purchases (e.g., Course Materials or Vouchers)
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All physical or digital products, including course materials, books, or service vouchers, are non-refundable and non-returnable once purchased.
