Don’t worry — we offer a variety of programs designed to fit different skill levels and career paths, and our team is here to help you find the perfect course for your success.
Front Desk Excellence- Guest Service & Operations
This training program is designed to upskill hotel operators in providing exceptional front desk service and managing hotel operations efficiently.
It focuses on enhancing guest service, optimizing front desk operations, and developing problem-solving skills to improve guest satisfaction, operational efficiency, and overall hotel performance.
By the end of this course, participants will be able to :
- Develop effective communication and customer service
- Perform reservation and booking management techniques, enabling them to efficiently process bookings, handle cancellations, and ensure smooth check-in and check-out procedures while maintaining accurate guest records.
Career Prospect
- Front officer Supervisor
- Front Office Manager
Do you provide financial assistance or payment plans?
As noncredit courses, our courses are not eligible for state or federal financial aid. Some students seek professional development support from their employer or from external scholarships.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
Can I get a refund if I am unable to attend my applied course?
In this circumstance, based on an individual evaluation, you may be eligible for a refund. In that case, the time to refund your payment will be within 4-6 weeks.
In order to be granted a full tuition refund, you must cancel your registration by sending an email to info@exzellprofis.com by 5:00 PM (your local time) 5 full business days before the course’s start date. Please note we are unable to reimburse for any currency conversion fees charged by your credit-card issuer.
In order to be granted a full tuition refund, you must cancel your registration by sending an email to info@exzellprofis.com by 5:00 PM (your local time) 5 full business days before the course’s start date. Please note we are unable to reimburse for any currency conversion fees charged by your credit-card issuer.
I am registered. Now what?
After applying, you'll receive a confirmation email containing details about your selected course. Within 1 to 2 working days, our student facilitator will contact you via WhatsApp to verify your enrollment and confirm the course fees. Please review the information provided and follow the instructions to complete your registration.
This course is a comprehensive program designed to equip you with essential skills, hands-on training, and industry-recognized certification. Whether you're looking to upskill, switch careers, or enhance your expertise, this course provides the perfect opportunity to grow.
Why Join This Course?
- Industry-Relevant Curriculum – Learn from expert instructors with real-world experience.
- Hands-On Training – Gain practical skills through interactive lessons and projects.
- Flexible Learning – Study at your own pace with online or in-person options.
- Certification Upon Completion – Boost your resume with a recognized credential.
Course Information
The aim of this course is to enhance the skills of hotel front desk staff in customer service and communication, reservation and booking management, and problem-solving and conflict resolution, enabling them to provide outstanding guest experiences, efficiently manage bookings, and effectively address and resolve guest issues or concerns.
Intended audience
This course is ideal for –
- Hotel Front Desk Staff (New Entrants),
- Hotel Operators and Managers
- Hotel operations staff, managers, and supervisors,
- Guest Services and Concierge Team
- Employees from guest services and concierge departments,
- Those involved in guest communication, guest satisfaction, and handling guest requests.
- Hospitality graduates
- Hotel Sales and Marketing Teams
- Sales and marketing staff
- Hotel Staff from Small or Boutique Hotels
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