Don’t worry — we offer a variety of programs designed to fit different skill levels and career paths, and our team is here to help you find the perfect course for your success.
Excellent Communication Skills
Great communication is at the heart of exceptional customer service. This highly interactive two-days workshop equips participants with the skills ...
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This training programme equips participants with essential communication skills to enhance customer experience, build strong relationships, and handle challenging situations with confidence. Through interactive sessions, participants will explore practical strategies and tools to connect with customers effectively.
The programme is highly relevant for professionals across diverse sectors, including:
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Retail and E-commerce
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Hospitality and Tourism
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Banking and Financial Services
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Telecommunications
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Healthcare and Medical Services
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Travel and Airlines
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Utilities (energy, water, internet providers)
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Automotive Sales and Service
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Insurance
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Public Sector / Government Service Centers
Methadology of training
- Group Discussion
- Video learning
- Role-play
- Experiential activity
- Interactive Presentation
Do you provide financial assistance or payment plans?
As noncredit courses, our courses are not eligible for state or federal financial aid. Some students seek professional development support from their employer or from external scholarships.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
Can I get a refund if I am unable to attend my applied course?
In order to be granted a full tuition refund, you must cancel your registration by sending an email to info@epi.edu.my by 5:00 PM (your local time) 5 full business days before the course’s start date. Please note we are unable to reimburse for any currency conversion fees charged by your credit-card issuer.
I am registered. Now what?
After applying, you'll receive a confirmation email containing details about your selected course. Within 1 to 2 working days, our student facilitator will contact you via WhatsApp to verify your enrollment and confirm the course fees. Please review the information provided and follow the instructions to complete your registration.
Course Information
Training Module
Module 1: The Role of Communication in Customer Satisfaction
Module 2: Manage Customer Expectations
Module 3: Connect with Empathy
Module 4: People Side of Communication
Module 5: Active Listening
Module 6: The Power of Non-Verbal Communication
Module 7: Handling Difficult Customers and Complaints
Intended audience
This course is ideal for –
- Customer Service Representative
- Frontline Support Staff
- Call Center Agents
- Sales Associates
- Client Relationship Officers
- Customer Experience Executives
- Service Desk Personnel
- Retail Associates
- Team Leaders/Supervisors in Customer Service
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