Don’t worry — we offer a variety of programs designed to fit different skill levels and career paths, and our team is here to help you find the perfect course for your success.
Front Desk Operation & Lobby Services Management
This course provides a comprehensive overview of the essential functions and best practices in front desk operations and lobby services within the hospitality industry.
Designed for aspiring hospitality professionals, current front desk staff, and management, this module covers the critical elements of guest service, operational efficiency, and effective communication.
By the end of this course, participants will be able to :
- Provide exceptional guest service from arrival to departure demonstrate techniques to effectively handle guest complaints and operational challenges.
- Manage reservations, check-ins and check-outs efficiently
- Handle guest inquiries and resolve complaints promptly
- Coordinate with other department for seamless operations
Career Prospect
- Hotel Manager
Do you provide financial assistance or payment plans?
As noncredit courses, our courses are not eligible for state or federal financial aid. Some students seek professional development support from their employer or from external scholarships.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
While we do not offer automatic payment plans at this time, please reach out our student facilitator or administrator to advice and discuss about payment alternatives, such as bank loan or other financial institution.
Can I get a refund if I am unable to attend my applied course?
In this circumstance, based on an individual evaluation, you may be eligible for a refund. In that case, the time to refund your payment will be within 4-6 weeks.
In order to be granted a full tuition refund, you must cancel your registration by sending an email to info@exzellprofis.com by 5:00 PM (your local time) 5 full business days before the course’s start date. Please note we are unable to reimburse for any currency conversion fees charged by your credit-card issuer.
In order to be granted a full tuition refund, you must cancel your registration by sending an email to info@exzellprofis.com by 5:00 PM (your local time) 5 full business days before the course’s start date. Please note we are unable to reimburse for any currency conversion fees charged by your credit-card issuer.
I am registered. Now what?
After applying, you'll receive a confirmation email containing details about your selected course. Within 1 to 2 working days, our student facilitator will contact you via WhatsApp to verify your enrollment and confirm the course fees. Please review the information provided and follow the instructions to complete your registration.
This course is a comprehensive program designed to equip you with essential skills, hands-on training, and industry-recognized certification. Whether you're looking to upskill, switch careers, or enhance your expertise, this course provides the perfect opportunity to grow.
Why Join This Course?
- Industry-Relevant Curriculum – Learn from expert instructors with real-world experience.
- Hands-On Training – Gain practical skills through interactive lessons and projects.
- Flexible Learning – Study at your own pace with online or in-person options.
- Certification Upon Completion – Boost your resume with a recognized credential.
Course Information
This module is aimed to appeal to a diverse audience interested in enhancing their skills in front desk operations and lobby services, ultimately improving guest experiences in hospitality settings
Intended audience
This course is ideal for – New Entrants to the Hospitality Industry and current employees working in front desk roles seeking to enhance their skills and knowledge.
Communicate With Us
Having Trouble Finding a Course That Aligns Your Interests & Career Goals ?
Quick Navigation
Join Us & Stay Connected
Get actionable insights and fresh ideas delivered to your inbox every month!
